tag:blogger.com,1999:blog-2214089299934532443.post9152280698875897350..comments2023-10-29T09:25:16.218-04:00Comments on Karen Says Sew: Complaint DepartmentKarenhttp://www.blogger.com/profile/11068991103416273034noreply@blogger.comBlogger18125tag:blogger.com,1999:blog-2214089299934532443.post-2599385374211507482013-10-24T12:38:15.867-04:002013-10-24T12:38:15.867-04:00 Some people really do not understand how the reta... Some people really do not understand how the retail world works, when you talked about how much your company actually got to keep for your patterns after all the expenses are paid, I certainly gained more appreciation for this, and hopefully the person who sent you the letter will also learn from this.Anonymoushttps://www.blogger.com/profile/06397583015532119277noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-38867606367652725912012-02-28T23:20:29.602-05:002012-02-28T23:20:29.602-05:00JoAnne, No Yinz have more than your share of "...JoAnne, No Yinz have more than your share of "not really very smart people". Too bad you were offended, (it doesn't take much these days) so put on your big girl pants and deal with it ! You did notice where this letter came from ?Nancynoreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-58467084413713321642012-02-27T22:19:58.891-05:002012-02-27T22:19:58.891-05:00Karen, I was telling my DH about the letter you re...Karen, I was telling my DH about the letter you received. He spent many years as a manager for a large utility company and oversaw m hundreds of employees. He told me that with something like that he would just answer the questions asked. Just answer the questions and if you want to supply a template, tell the person that one is available for whatever amount you wish to charge. <br />He provided several examples of "just answering the questions" and I saw how well it worked. And I see how he's used it on me. Hmmm, a very good idea.JoAnne in southern Californiahttps://www.blogger.com/profile/03148803029813063934noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-31846177820209894192012-02-23T23:08:42.280-05:002012-02-23T23:08:42.280-05:00I really don't think that Nancy's comment ...I really don't think that Nancy's comment "Nancy said...<br /><br /> California.... The land of fruits and nuts !"<br /><br />was at all necessary and it offended me. I'm a Californian and though, like any other place, we have our share of not really very smart people, ALL of us are not at all like that!JoAnne in southern Californiahttps://www.blogger.com/profile/03148803029813063934noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-75414399591055467142012-02-23T21:13:48.156-05:002012-02-23T21:13:48.156-05:00California.... The land of fruits and nuts !California.... The land of fruits and nuts !Nancynoreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-58069158644661152872012-02-23T17:40:10.309-05:002012-02-23T17:40:10.309-05:00First and foremost to me is the issue of writing t...First and foremost to me is the issue of writing the letter on lined notebook paper. Even the least discerning person realizes that communication must have a background to make the reader WANT to read the content. I find it hard to believe that this person with so many advanced degree and does not have a computer available at all times...unless she has returned o all natural living without electricity or any other modern application. But then how could she sew except on a treadle<br /> It amazes me that someone can "claim" to have such advanced knowledge and training. Often people use this as a way to grab the attention of the reader. People with this supposed knowledge know not to write when angry.<br /> I believe the most expedient and fair means of reply is to refund the money that you charge for the pattern. A modification of your explanation of the process from the designer to market distribution should be adequate. Gently reinforcing the need for the correct ruler is important. The offer for verbal communication with you or a staff member to call her at an arranged time might decrease her unreasonable emotion. Although I would hesitant to do this unless this becomes your store policy.<br /> And the letter should be written at fifth grade reading level which is the current standard for many written topics/instructions.! She probably is not who she says she is. Or now realizes she used a poor means of communication.<br /> Good luck as these individuals are difficult to impossible to satisfy. Many years ago I was exposed to several employees in a department that responded to complaints. This one is a whooper for any store owner. <br /> Is there any way you can track from the return address label, if she was dumb enough to give it, where in her area she might have purchased the pattern? I do agree with the idea that she may have an older copy of pattern.<br /> And after all this diatribe on my part, how much is it this really worth in time and effort? I have only found satisfaction with service and all your products and I am not easy to please. Plus I just returned after living in another state for many years. There were many more quilt stores in the area, but I am glad to be closer to your level of quality and service.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-35997783618742930772012-02-20T23:49:02.094-05:002012-02-20T23:49:02.094-05:00Since the writer did not have the supplies needed ...Since the writer did not have the supplies needed for making the item, your sending her a paper template and pointing out what the needed supplies are sounds like a good idea. Boy! Some people really don't read the directions, do they?JoAnne in southern Californiahttps://www.blogger.com/profile/03148803029813063934noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-85387984025966401522012-02-18T09:11:01.878-05:002012-02-18T09:11:01.878-05:00Unfortunately education and degrees do not guarant...Unfortunately education and degrees do not guarantee anything. The willingness to workout solutions in a happy environment is what fuels my world. No degree needed. Thank you.Nancyhttps://www.blogger.com/profile/17064236382047972898noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-81078387394367937522012-02-03T14:43:47.785-05:002012-02-03T14:43:47.785-05:00Unfortunately this person probably won't be ha...Unfortunately this person probably won't be happy no matter what you do. Pointing out that she didn't pay attention to the items needed probably will just make her unhappier. Guessing by the content of her letter, she's unhappy and wants to make others feel the same way which is sad because creating is supposed to make us feel good.Stacy Lindblomhttps://www.blogger.com/profile/11381510332873836146noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-4137063252974873462012-02-02T12:29:54.721-05:002012-02-02T12:29:54.721-05:00Since this woman pointed out that she has a doctor...Since this woman pointed out that she has a doctorate degree, and took the time to emphasize her education by including "Esq" in her signature, she is obviously very sensitive about her intelligence. So making her feel stupid in any way would not be a good idea! The explanation about the right tools is good idea; maybe just take some of the "snark" out ;>.Barb Johnsonhttps://www.blogger.com/profile/16970539487622123183noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-26369560418349194412012-01-31T22:54:13.166-05:002012-01-31T22:54:13.166-05:00Make a Video and send it to her. I found from expe...Make a Video and send it to her. I found from experience, the easiest way is to sit at a table and use a paper napkin explaining how it is cut,folded,then sewed. Makes a world of diference when you see it done first hand. There are some people who just don't have it, and never will. You can't teach talent, You have to be born with it.Nancynoreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-37434517683650269952012-01-31T16:23:05.349-05:002012-01-31T16:23:05.349-05:00Sorry for the long winded post.
Just send her a ...Sorry for the long winded post. <br /><br />Just send her a paper template.Jolenehttps://www.blogger.com/profile/08652567174282351384noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-66654478222695409622012-01-31T15:51:45.931-05:002012-01-31T15:51:45.931-05:00This comment has been removed by the author.Jolenehttps://www.blogger.com/profile/08652567174282351384noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-77542346227826056072012-01-27T20:02:24.109-05:002012-01-27T20:02:24.109-05:00If you are not bothered by the letter, why did you...If you are not bothered by the letter, why did you post it? <br /><br />You do a great job! You can never please 100% of the people 100% of the time. I know many people who are way 'book' smarter then me, but have difficulties with what I consider common sense tasks. Our 'uniqueness' makes the world go round :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-76572206718625884642012-01-27T15:30:50.415-05:002012-01-27T15:30:50.415-05:00First you have to establish which pattern she has....First you have to establish which pattern she has. Maybe she has one that was published, in one form or another in the mid 1980's ? I did not think the Quilt Company opened till 1993.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-22341004801909237162012-01-27T14:14:30.011-05:002012-01-27T14:14:30.011-05:00My response to this women? I would suggest a ment...My response to this women? I would suggest a mental evaluation. We as designers have to deal with this type of issue on a daily basis. Instead of attacking you like this woman "lawyer" did in this letter, she should have just admitted she wanted a little help instead of venting off at you for whatever has built her up to this state of emotion. It's a shame our world has come to this type of crazy attitude. I like each one of your responses. Personally - I would make a copy of the letter, then attach my own letter to it stating what you talked about toward the end of your blog post - showing her just what you make off this pattern. Write her a check for the 86 cents or whatever it is and be done with it. You'll have satisfaction once that envelope is stamped and in the mail and it's now considered a closed issue. Hope your day gets better!Anonymoushttps://www.blogger.com/profile/10695421540227541971noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-56247724252333682172012-01-27T14:08:21.021-05:002012-01-27T14:08:21.021-05:00justducky65 is way too kind. This is what I would...justducky65 is way too kind. This is what I would say:<br />"You are an idiot, and should have your sewing machine and all your fancy degrees taken away". <br />This is the very reason why I dont own a business, and why nobody would ever hire me for their customer service dept. I have no patience for stupidity. Obviously.bmayerhttps://www.blogger.com/profile/12235166253739972423noreply@blogger.comtag:blogger.com,1999:blog-2214089299934532443.post-76034799232696175072012-01-27T11:39:56.986-05:002012-01-27T11:39:56.986-05:00After years of working in retail in what used to b...After years of working in retail in what used to be another local fabric store in your area, I don't think there is anything that would please her other than possibly letting her have both the pattern and the ruler at no cost; however, you cannot just give merchandise away for free for every complaint you receive. <br /><br />I do like the explanation of having the right tools in order to complete the project. A letter in response explaining this along with an offer to help with verbal instructions might help. It depends on how receptive this customer is, however. Sometimes, as you know, there is just that one person who you cannot please.Jenhttps://www.blogger.com/profile/02234280128449354800noreply@blogger.com