On The Road Again

Hello from sunny and sweltering hot San Antonio, Texas

I'm off again on another business trip. This time to south Texas in the middle of July for BERNINA University. I lead such a glamorous life. Why a company would book a convention in south Texas when the average daily temperature is in triple digits is beyond me, but a girls gotta do what a girls gotta do.

I do have to admit that the River Walk here is absolutely beautiful. Anyone that has the opportunity to visit would have to be jealous that their hometown doesn't have one. Wait - I live in the Pittsburgh area and we have three rivers! How hard would it be to dig a few canals, line them with fabulous shops and restaurants and beautiful landscaping? Someone should get right on that.

If you follow my blog, you already know that some of my travel woes are legendary. This trip started out a bit rocky when I attempted to print my boarding passes the evening before we left. A process that should be no big deal. Three hours and six phone calls later and I will admit to heaping some serious verbal a** kicking on the customer "service" operator, I had the required boarding passes. It took that long because the discount ticket agent that I used (Cheap-O Air - which should have been my first clue) "adjusted" our flights way back in April and "forgot" to "push the change thought the system" - for three months. Despite the phone conversation I had with them just three days earlier.

On the first flight I had the opportunity to catch up on some serious business reading. On the second flight I had the joy of sitting next to Quinn, an 8 year old traveling alone on his way home from his Grandma's and a trip to Disneyland. His very thoughtful Grandma packed him an entire backpack of sugary treats to keep him occupied on the trip. - gee thanks Grandma. I can attest to the fact that a zip lock bag of Oreo's, Sweedish Fish, Starburst Fruit Chews and a Slim Jim topped off with a can of Sprite are a volatile combination. - special thanks to the flight attendant that offered me a free glass of wine, but that even I don't drink at 10:30am. But I digress.

One of the business articles that I read was on Customer Service - or the lack of it, which I was experiencing first hand. In this article the business Guru's make a point that in order to provide excellent customer service, you should ask your customers what they want. Good idea.

So while I am sweltering on the River Walk here in south Texas, I have chores for you. Respond with a comment to this message and answer the following questions. I know that many of you are located in other states so you don't shop in my store, but you may order from us online. You can respond to my questions with answers that would apply to your own local quilt shop. Take part, participate, I will make it worthwhile. You have until July 24th to leave a comment, on the 25th I will use a random number generator to select a comment to receive a beautiful 8 piece fat quarter bundle. - that 2 yards of fabric for doing a little homework! Here are your questions:

What ONE thing could we do to improve customer service?

What ONE service could we add to make it more convenient to shop with us?

What ONE class or event could we add that you would like to attend?